1. Order Processing Time
Once your payment is confirmed, your order will typically be processed within 1-2 business days. During peak seasons, such as holidays or special promotional periods, processing may take up to 3 business days due to high order volume. Please note that weekends and public holidays do not count as business days.
To get precise delivery expectations, kindly check the corresponding shipping method and delivery time at the checkout. Processing time begins once payment is confirmed, and it may vary based on product availability and order volume.
2. Shipping and Delivery Time
The time it takes for your order to reach you depends on your location and the shipping method selected during checkout. We provide estimated delivery times based on your choice of shipping option:
- Domestic Shipping (within India):
- Standard Shipping: 3–7 business days.
- Expedited Shipping (if available): 2–4 business days.
- Domestic Delivery (within India);
- standard delivery; 3-7 business days
Delivery times may vary depending on the destination country, local postal services, and customs processing times. We aim to process international shipments swiftly, but delays in customs or local postal systems can impact delivery.
3. Shipping Charges
Shipping fees are determined at checkout and are based on several factors:
- Your shipping address (including country and postal code).
- The size and weight of your order.
- The shipping method you select (Standard, Expedited, or Express).
- Any special service requests, such as insurance or signature confirmation.
We offer a variety of shipping options to accommodate different needs and budgets, ensuring you can choose the best option for your situation. If free shipping is available, it will be applied automatically during the checkout process.
4. Tracking Information
Once your order has been processed and shipped, you will receive an email with a tracking link that allows you to monitor the status of your shipment in real time. This tracking information will be updated as your package moves through the courier’s system.
You can track your order using the link provided or by visiting the shipping carrier’s website directly. If you encounter any issues with tracking or experience delays, please reach out to our customer service team for assistance.
6. Shipping Address Accuracy
It is crucial that you provide the correct shipping address during checkout to ensure timely delivery. Incorrect or incomplete address information may lead to delivery delays or even failure to deliver. In such cases, ExamSaathi will not be held responsible for any delays or additional costs incurred due to incorrect details.
If you realize that you’ve entered incorrect shipping information, please contact us immediately to update your order before it is shipped. Once an order has been processed and shipped, we cannot alter the address details.
7. Delays and Third-Party Shipping Carriers
While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers (e.g., postal services, courier companies). Once your package leaves our warehouse and is in the hands of the carrier, any delays, lost packages, or damages are beyond our control.
We encourage you to track your shipment regularly using the provided tracking link. If your shipment is delayed, please check with the carrier for more details. If your order is significantly delayed or lost, please contact us so we can assist in resolving the situation.
8. Customer Service
If you have any questions or concerns regarding our shipping policy, delivery times, or the status of your order, our customer service team is ready to assist you. Please reach out to us via email at support@examsaathi.com or through our website’s live chat feature.
Our team will do their best to resolve any issues promptly and ensure that your experience with ExamSaathi is as smooth as possible.
